Delivery Information
At Sensory Education, we are dedicated to ensuring a seamless delivery experience. Please read our delivery policy carefully to understand the terms and options available for all orders placed through our website.
Delivery Destination
We currently dispatch orders only within the United Kingdom. While we regret any inconvenience this may cause to our international customers, we are actively exploring the potential for international shipping in the future.
Processing Time
Once you place an order, please allow 1–2 business days for us to process and prepare it for dispatch. Our team carefully picks and packs each order to ensure it reaches you in perfect condition.
Shipping Methods and Delivery Times
- Standard Delivery: Free for orders over £50, or £3.95 for orders under £50. Standard delivery typically takes 2–4 business days.
- Express Tracked Delivery: Available for a flat fee of £4.99, offering a faster, fully tracked delivery experience for those needing their items sooner.
All orders are dispatched through Amazon Logistics, providing reliable and timely delivery for our customers.
Shipping Charges
Shipping charges are calculated based on the order value and delivery method selected. Any applicable shipping fees will be displayed during checkout.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing a tracking number and instructions on how to monitor your package’s journey. Please allow up to 24 hours for tracking information to be updated in the system.
Delivery Address Accuracy
Please verify that the delivery address provided during checkout is correct and complete. Sensory Education cannot be held responsible for delivery issues resulting from incorrect or incomplete address details. If you need to make changes to your delivery address after placing an order, please contact our customer service team as soon as possible.
Undeliverable Packages
Occasionally, packages may be returned to us as undeliverable due to incorrect address details, multiple failed delivery attempts, or refusal to accept the package. In these cases, we will reach out to confirm the correct address and arrange for re-delivery. Please note that additional charges may apply for re-delivery.
Damaged or Lost Packages
While we take every precaution to ensure your package arrives safely, unforeseen issues may arise during transit. If your package is damaged or lost, please contact our customer service team immediately. We will work to resolve the issue and, if appropriate, arrange for a replacement or refund.
Contact Us
For any questions or concerns about our delivery policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Sensory Education is a positive one.
Thank you for choosing Sensory Education!